Our Services

Looking to grow without the overhead of hiring in-house? Outsourcing South Africa connects your business with Boomerang, a trusted BPO partner delivering skilled, dedicated teams across three key service areas.

Customer Service Outsourcing

Boomerang puts together customer service teams that represent your brand across every channel your customers use, from voice and email to live chat, WhatsApp, and social media. Instead of juggling support in-house, you get a dedicated team that handles the volume while keeping your customers happy.

What sets it apart:

  • Every channel covered in a single, unified view, so no query slips through the cracks.
  • Round-the-clock availability across time zones.
  • ISO-certified processes protecting your data and your reputation.
  • Ongoing analytics that flag issues before they become churn.


Outsourcing South Africa connects you with Boomerang’s customer service specialists, so your business gets consistent, quality support without the cost of building a team from scratch.

Voice Support

Email & Live Chatent

WhatsApp & SMS
Social Media Support

Call Centre Outsourcing

For businesses handling high call volumes, Boomerang supplies structured, office-based call centre teams built around your specific requirements. Agents are trained specifically for your business, not shared across a roster of unrelated clients.

What sets it apart:

  • Agents chosen for clear, professional communication that translates across markets.
  • A team dedicated solely to your account, not spread thin elsewhere.
  • Reliable, office-based delivery for consistent quality control.
  • The ability to scale from a handful of agents to a full floor as demand shifts.


Whether you’re testing the waters with a small pilot or ramping up for peak season, Boomerang and Outsourcing South Africa make expansion straightforward.

Inbound & Outbound Calls
Order Processing
Appointment Setting

Peak & Overflow Support

Customer Acquisitions and Retentions

Growth depends on more than winning new customers, it also means keeping the ones you already have. Boomerang builds sales and retention teams that manage both sides of that equation, from prospecting and outreach to win-back campaigns for at-risk accounts.

What sets it apart:

  • Consistent lead flow to keep your pipeline moving.
  • Retention specialists focused on lifetime value, not just the next sale.
  • Account managers who nurture relationships long after the deal closes.
  • Streamlined CRM processes that cut down on lost opportunities.


Boomerang’s sales professionals slot straight into your business through Outsourcing South Africa, hitting the targets you set without a lengthy ramp-up period.

Lead Generation
Outreach & Prospecting
Win-Back Campaigns
CRM Management

Hire with us

Join a growing network of companies who’ve already made South Africa their outsourcing destination of choice.